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Details about Payment, Shipping and Returns
SECURE PAYMENT
Pay securely with your credit card
Pay your purchases comfortably with your Visa or MasterCard credit card, directly on our site thanks to PayPlug.
Pay with your PayPal account
As an alternative to your credit card, you can pay with your paypal account by authenticating with username and password. In this way you do not have to remember your credit card details and payment is immediate.
PayPal protects your privacy and protects your financial and personal information with advanced automatic encryption systems.
Payment by bank transfer in advance
If you do not have a credit card, you can choose to pay by wire transfer. In this case, the order management times will be longer, as we will have to wait for the bank transaction to complete before sending the order.
Once the order has been completed, the payment must be sent to the following recipient:
M2 SRL
IBAN: IT91A0311113100000000001365
BIC: BLOPIT22XXX
Cause: Order code
SHIPPING AND RATES
HOW MUCH TIME WILL THE DELIVERY TAKE? HOW MUCH IS SHIPPING? SHOULD I PAY CUSTOMS DUTIES?
Worldwide shipping is FREE for orders over €300,00.
Instead, on spending less than 300, delivery terms and costs vary according to destination:
Italy
Free shipment in Italy for orders over 100 €.
Delivery against signature will be made within 2-5 business days.
The shipping cost is: € 5,00. No customs duties.
Europe or UE countries
Delivery against signature will be made within 2-5 business days.
On spending less than € 300,00 the shipping cost starts from € 10,00.
There is no customs clearance except for Switzerland, for which additional payment may be required for delivery.
Europe, non-UE countries
Delivery against signature will be made within 2-5 business days.
On spending less than € 300,00 the shipping cost starts from € 20,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Asia
Delivery against signature will be made within 4-8 business days.
On spending less than € 300,00 the shipping cost starts from € 35,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Africa
Delivery against signature will be made within 4-8 business days.
On spending less than € 300,00 the shipping cost starts from € 50,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Nord America
Delivery against signature will be made within 4-8 business days.
On spending less than € 300,00 the shipping cost starts from € 22,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Sud America
Delivery against signature will be made within 4-8 business days.
On spending less than € 300,00 the shipping cost starts from € 35,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Central America
Delivery against signature will be made within 4-8 business days.
On spending less than € 300,00 the shipping cost starts from € 50,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
Oceania
Delivery against signature will be made within 6-10 business days.
On spending less than € 300,00 the shipping cost starts from € 50,00.
The order does not include customs fees, you may be required to pay an additional fee at delivery.
TERMS AND CONDITIONS OF RETURNS
TooWhite wants the customer to be satisfied. So when there are problems with the order, within 14 business days from the date of receipt of the order the customer may return one or more items and request either a refund or a size change.
All products purchased on fabbriboutiques.com are tagged. We therefore invite the customer to try the product without removing the card in such a way that it can return it intact.
Fabbri Boutiques srl reserves the right to refuse unauthorized or shipped late returns.
For products purchased on fabbriboutiques.com, the customer is responsible for the return.
Return in four steps
- make sure the products are in the same condition as they have been received, with identification and packaging tags;
- submit a return request via e-mail at info@toowhite.com by entering the order number specifying exactly what you want to return (article number) and why;
- in case the return is accepted, you will receive an email with the authorization to send back the product and the pre-printed label to be applied on the original box to cover the forward label;
- it will be directly Fabbri Boutiques srl to contact the courier for the withdrawal by communicating customer address and contacts.
Methods and times of refund
The refund will be made after receiving the return at our warehouse and after the checks have been made. Product integrity verification may take up to 5 business days.
the refund takes the following time:
- within 3 working days for purchases by credit card, counted starting from the confirmation from our warehouse. The time to view the refund on your account may vary depending on your institution.
- for cash purchases, the refund will be made on the account indicated by the customer. Refunds will be made within 5 business days after the warehouse confirmation. The refunded amount will be visible on the account statement within a few days.